Unitrans upgrades Centre of Excellence to enhance services
Leading end-to-end supply chain solutions company Unitrans has unveiled its newly upgraded Centre of Excellence (COE), enhancing its supply chain services across Africa.
This milestone underscores the company’s commitment to advancing supply chain efficiency, innovation and overall service quality.
“The COE provides operational insights and real-time decision-making capability,” says Edwin Hewitt, Unitrans CEO. “We are excited to unveil this state-of-the-art facility that will drive value creation and operational excellence for our clients.”
In today’s data-driven world, modern supply chain relies heavily on vast amounts of data derived from various sources, including vehicle tracking technologies, fleet management systems, driver behaviour monitoring applications and other related services.
“It is not just about collecting data anymore, but actionable intelligence,” says Hewitt.
Taking immediate action
Strengthening operational efficiency is crucial for logistics service providers striving to stay ahead in a competitive landscape. Embracing data-driven technologies is a pivotal strategy for many companies that recognise that data nowadays fuels the engine of business operations.
Hewitt emphasises that the real game-changer lies in the ability to quickly implement changes that improve safety and reduce risk which are supplied from various sources. The COE’s technological infrastructure enables Unitrans to collate, analyse and convert vast amounts of data into easy-to-use dashboards, managing by exception.
“The information that feeds into the COE helps mitigate risks and enhances safety measures, ultimately contributing to increased efficiencies in our customers’ supply chains,” he explains. “It integrates risk mitigation and efficiency with sustainability goals, delivering significant benefits such as fleet optimisation, reduced downtime and heightened vehicle efficiency.”
The platform allows for immediate notifications through various sources which enables Unitrans teams to circumvent traffic congestion and similar obstacles where necessary.
The growing role of predictive analytics
Logistics service providers increasingly rely on predictive analytics to up their game and utilise historical and real-time data to anticipate potential issues before they occur directly, resulting in proactive problem-solving. The capability allows businesses to discern patterns and trends, identify potential risks and implement proactive strategies to alleviate operational challenges effectively.
For logistics companies, predictive analytics can transform risk management by foreseeing and addressing potential issues long before they escalate, thereby enhancing operational efficiencies and substantially reducing costs.
Hewitt suggests that with the advancement of predictive analytics and comprehensive data analysis, the industry could decrease operational risks significantly and eliminate them. This forward-thinking approach will refine operational processes, enhance safety standards, and foster a more sustainable and reliable supply chain ecosystem.
He says the value of ‘big’ data lies in its efficient utilisation rather than sheer volume. “While it is feasible to track the whereabouts of trucks continuously, it is insufficient to simply know where vehicles are at any given time. We need to assess if they adhere to schedules, arrive at correct destinations, their duration of idleness, and activities during downtime,” he explains.
“Predictive analysis enables monitoring data over periods like seven, 14, or 21 days, uncovering patterns to tailor solutions, rather than addressing incidents one by one, to prevent crises.”
Central database – a hub of information
Hewitt points out that the COE is not a control tower. It does not directly control, act, or prevent potential issues or optimisations within its domain. “Rather, it serves as a central database of large-scale information. Its functionality enables users to comprehend various technologies from control towers nationwide on a unified platform.”
Using the example of a new customer with a fleet of 50 trucks seeking to optimise daily utilisation, Hewitt says Unitrans would start by sending a team of experts, including industrial engineers, to analyse the client’s business. This would include determining all of the client’s delivery requirements, time windows for deliveries, and the expected arrival times of their trucks.
“Based on the findings, we can determine the exact needs of the operation, from how many drivers are required to devising the most optimal routes for an efficient operation. We can even anticipate future needs and plan accordingly,” he says.
The COE has already delivered significant value with noticeable improvements across the Unitrans fleet and for drivers. Unitrans has decreased on-road driver risk by 40% over the past five months alone.
Looking ahead
In the future, Unitrans will continue to develop the capabilities within the COE. “Innovation remains a key strategy for the business as we strive to deliver world-class, cost-effective solutions to our customers,” says Hewitt. “We are driven to innovate constantly - whether through supply chain design, technology, or people - leveraging our purpose-led business to deliver value for customers and other stakeholders.”
The company operates in a wide variety of transport and logistics sectors, including petrochemical, mining, food and agriculture, people transport, and industrial and it has more than 5,000 vehicles in operation that have travelled upwards of 292 million kilometres. It has a wide-ranging footprint in Sub-Saharan countries, including South Africa, Namibia, Botswana, Lesotho, Eswatini, Mozambique, Zambia, Malawi, Tanzania, Mauritius, and Madagascar.




